The Condado Plaza

The room service is not good, the floor with coffee splash is not cleaned while the bath towels replaced. The laundry is a headache, no coins available and I waited for 40 minutes but the person responsible for the coin exchange is nowhere, and finally the manager  exchanged some coins for me somewhere else. The location is good and easily go to to the old San Juan and airport, many restaurants nearby and gift store options.

Beautiful place

I truly enjoyed my stay at The Condado Plaza Hotel in San Juan. My ocean view room was absolutely beautiful, and the accommodations were very comfortable. Although there were some elevator issues, everything still ran smoothly. The pool areas are great, and I loved having access to the beach—even into the evening. I do wish the hotel had its own restaurant, but the Hilton Garden Inn across the street was a convenient option. Just keep in mind you can’t charge meals to your room. Still, the staff was kind and responsive, and I give my overall stay five stars!

Hotel is extremely seasoned and is in desperate need of an upgrade. Pools /beach access is nice . Drinks (by the pools) are extremely watered down. They have nice photos uploaded …not sure what rooms they are with the carpet and clean red sofa . There was no carpet in our room, bed is way too low, flat pillows, and that red sofa was disgusting!’ I uploaded pictures.

I've never written a hotel review before, so here goes my first attempt. Let's start with the positives: the staff was fantastic, especially Raul at the front desk, who provided us with excellent restaurant recommendations. We ended up returning to a couple of those places twice! Unfortunately, that’s where the good news ends. The hotel itself was dirty and in disrepair. Throughout our four-night stay, only one elevator was operational in the main lobby, and the other was out of service with no visible efforts made to fix it. This was particularly frustrating because the elevator often didn't stop on our floor, forcing us to walk to the opposite end of the hotel and use the poolside elevator instead. The bathroom in the main lobby didn't work forcing guest to take the escalator to the second floor. The carpets in the hallway dirty and stained. Moreover, my room was not up to standard. The curtains desperately needed washing, and the red couch was stained to the point where I refused to sit on it. There was a persistent puddle of water outside the shower that I couldn’t control. At one point, I was locked out of my room due to a low battery on the door, and despite being promised that security would come to assist, I ended up waiting half an hour before having to return to the front desk myself. My friend discovered a roach in her room, and her door didn’t close properly. After switching rooms, she faced another problem with water pooling from the neighboring room. I could go on, but it hardly seems worth it. Hilton, you need to do better. The Marriott would never let this happen.